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FAQ

When will my order arrive? 

Orders are processed and shipped Monday- Friday in the order they are received. Non personalized masks typically ship in 1-4 business days. We really try to keep stock of our non customized designs however, we may need to run a batch of a style to complete your order. 

Personalized and Custom designs can take up to two weeks depending on order size and season. Let us know your needs and we will try our best to make sure your order arrives on time!

Orders are delivered by USPS and upgrades are available at checkout. Please consider order processing time + delivery time when making your selections and allowing a couple of extra days during the Holiday season is advised!

Do you offer a Rush Service?

The Sleep Mask Emergency. We get it, and we're here to help. Rest Assured, the Sleepy Cottage Crew works hard to get orders out fast. Our handmade, personalized products can take up to two weeks to make so please be sure to select a production time and shipping method that suits your needs and we won't be mad at all if you order well in advance next time. 

If the item you want to purchase does not offer a rush processing option please contact Laurie@thesleepycottage.com with your needs and she'll work with you to expedite the order. Don't forget to include details such as style, quantity and date needed in your message so she can get right back to you. 
 
Shop our Quick Ship Collection for items that ship within one business day.

 

ABOUT OUR SLEEP MASKS

The Sleepy Cottage Mask was designed to fit ages 8-80. They measure approximately 7" wide and include a soft lingerie elastic band that comfortably stretches to 15-16". Our customers love our soft elastic band reporting that it's easy on the hair and doesn't get too loose over time. 

Feel free to contact us with any special sizing requirements and we'll see if we can help!

In order to keep your mask in tip top shape, wash regularly on the gentle cycle, in cold water and air dry. Masks with extra embellishments should be spot cleaned only as the adhesives are not intended to be submerged in water. We've included a satin bag with your mask for storage when you're on the go. 

Still have questions? Contact us!